27 June 2018 Ekaterina Mokrushina

VestaBank: the cost of processes is a bank’s competitive advantage

The Markswebb agency has published the results of the Business Banking Fees Monitoring 2018. It analyzes fees that small businesses in Moscow and Saint Petersburg pay for online banking services. The leader amongst the banks who offer the best conditions for entrepreneurs is VestaBank, a long-term customer of ELMA.


29 May 2018 Ekaterina Mokrushina

Competition drives businesses to transformation

On February 18, Head of ELMA Alexey Trefilov spoke at the CNews conference “BPM 2018: how we can help business transform” that took place in Moscow. After the speech, the organizers asked Alexey some more questions.

— Russian customers are showing a growing interest in BPM. In your opinion, why is this happening?
— Business is becoming more mature. Earlier, the companies wanted electronic document management and automation at best. Today they are concerned about business processes and digital transformation. This is a complete rethink of development.

29 May 2018 Alexander Khodyrev

Digital transformation in banking: how to modify your processes and retain the customers

To stay competitive, banks today have to improve their customer service constantly. Often old working methods and IT solutions do not allow implementing new technologies. Dmitry Oparin, Director of Operations at ELMA, told us how to optimize operations of a company with no damage to the infrastructure ilustrated by the Kapital Bank project.

29 May 2018 Ekaterina Mokrushina

Digital transformation is changing the IT market

What services are the customers looking for? What are the most demanded professions? How is import substitution affecting the market? Heads of Russian IT companies gave answers to these and other questions in an interview to IT-Manager magazine. Here is the complete answer given by Alexey Trefilov, COO of ELMA.

— IT companies are focused on digital transformation. What impact does this have on IT services?
— It is important not to confuse digital transformation and automation. A vast number of IT companies is providing automation software – ERP, EDMS – that speeds up the business processes while the processes themselves remain the same.

28 May 2018 Ekaterina Mokrushina

Businesses request digital transformation

Despite the need for document management automation, businesses today are less interested in traditional EDM systems. In an interview to ECM-portal, Mikhail Saratov, an ELMA expert, explained why.

— In 2017, what were the most frequent document management problems that you solved for your customers?
— Above all, document routing. Contracts, memos, policies and communications are part of any business and will remain so for a long time. Customers want automation, both those who are already using classical ECM systems and want to expand them, and those who are still lacking IT infrastructure.