ELMA CRM+ integrated with IP-telephony allows users to carry voice communication over an IP network. With ELMA, users can view the information about the caller or check the customer history, while making and receiving calls on their PC.
|IP-telephony integration with ELMA CRM+ provides the following possibilities:
||ELMA CRM+ includes modules for integration with the following IP-telephony systems:|
Users can make calls directly from the contractor page.
After the call is finished, a sales manager leaves a comment and determines the next relationship type (a call, a message, a meeting, a webinar, etc.).
When a user receives a call, ELMA CRM+ attempts to identify the number, searching through the database. If the number is found, ELMA opens the contractor’s page.
If the database does not contain the caller’s phone number, the system offers to create a new entry.