From November 30 to December 1, Moscow hosted the second banking forum “Architecture of Banking Business Processes 2017. New solutions for optimization and transformation”. During the two days, the leading banks of Russia and CIS shared their experience and discussed the main trends in business process optimization and transformation.
ELMA was the partner of the main section and presented its experience by delivering several speeches to the audience and participating in the industry-specific discussion.
The first speech, “Digitization of a bank’s operational model” was given by Dmitry Oparin, ELMA chief operating officer, and Alexander Pekin, the head of business process sector in VestaBank.
The presenters described the details of applying BPM in a bank. The participants of the forum were very interested in the subject. They asked about the requirements that were imposed to the system, and how the efficiency of implementation was measured.
Another speech was given by Georgii Rzhavin, the head of the competence center for business processes in Loko Bank. His statement “Calculation of process costs and personnel management” was dedicated to reducing the cost of interaction while preserving the service quality.
On the first day of the forum, there was a discussion on the topic “Efficient tools for business process optimization” where Dmitry Oparin participated as a BPM vendor. With increasing frequency, digital technology is replacing the classic banking tools. As for offering services through digital channels, there are banks that have modified their processes accordingly and now all the rest have to keep up with them. The trends make banks search for ways to reduce costs, and these ways differ.
On the forum, there was a lot of talk about increasing efficiency. Application of BPM tools and Process Mining were discussed in terms of revealing bottlenecks in processes and using analytic data to optimize the processes.
Optimization of numerous manual operations is also a very popular topic. The role of robotic solutions such as RPA systems in replacing manual work has evidently increased. There are many examples of how automation tools not only reduce the time consumption but also pay off in a reasonable time.
In general, it was a pleasure to see business process transformation experts on the forum, and each reviewed case was unique and interesting.
Dmitry Oparin, ELMA Chief Operating Officer