7 March 2018 Ekaterina Mokrushina

The 5 signs you have problems in your business process

Revealing problems in a business process is a frequent subject of discussion when it comes to business management. Although in practice there can be a lot more, here are 5 typical signs of a problematic business process. Use them to check and optimize the operations of your company.

1. Unnatural fragmenting of the process

Some parts of the process are aligned and automated, whereas others are still executed manually. As a result, the work is first done in an IT system, then manually, then in the same or another IT system. We call this automation with gaps.

5 March 2018 Alex Budin

RPA and BPM unified

Everyday company leaders look for ways to do work better and faster, and while there seems to be no magical solution, there is a lot of talk about IoT, ML, RPA and all things related to AI.
AI seems to be the most popular word nowadays, and businesses worldwide want to be part of the trend.

The technology that seems most convenient in applying AI-driven software to a company’s processes is RPA. We are very enthusiastic about it, and as a BPM evangelist, I must say that RPA and BPM actually can work magic together.

There is a lot of confusion about these two approaches, and in order to benefit from them, it is important to understand the difference.

15 February 2018 Ekaterina Mokrushina

Obstacles in the way of digital transformation

According to the Experian and Forrester report, 49% of decision-makers in Europe, Africa and Middle East think that business development is being held back by disparate legacy technology systems. The BIT online magazine asked Alexey Trefilov, the head of ELMA, for his opinion.

— Do you think that disparate legacy IT systems are the main threat to business development?
— Indeed, when companies start thinking about development, they come to realize that their current IT systems no longer provide growth. However, I think that the lack of knowledge and experience in business digitalization is even a bigger threat.

The market is short of experts, and businesses have poor knowledge of automation and digitalization. This has become a real problem. It is my opinion that software developers and integrators working in business automation should focus on this issue.

We commit to delivering information about business process management, document management, automation in HR and KPI. There should be more webinars, articles, books and courses on this matter. Most importantly, business owners must see and understand what changes must be done.

When going digital, the main obstacle that a mature company comes across is a pile of IT solutions implemented over time.


15 February 2018 Ekaterina Mokrushina

Companies that find CRM capabilities insufficient, opt for BPM systems

In an interview with CRM Practice, ELMA expert Mihail Saratov summarized the situation on the CRM market over the last year. Here is the complete interview.

— In your opinion, what was 2017 like for your company and the industry in general?

— It was a good year for developers of automation software. The region has shown certain growth and the businesses turned to IT and software in particular.

For ELMA it was a great year because the companies previously interested in CRM have matured and are now interested not only in registration of customers and data collection but also pay attention to their customer management processes.

Shifting from simply capturing a customer to including the customer into a unified business process has become a driver for BPM solutions.

— Which global trends have had an impact on the CRM market in CIA countries?
— Russian CRM developers are starting to commit to specific areas. This is exactly what happened abroad a couple of years ago. The systems are dividing in two types: CRM systems for small businesses, which aim at increasing employee performance and offer service to customers through different channels; Enterprise systems, which develop towards big data analytics and end-to-end processes.

15 February 2018 Ekaterina Mokrushina

Easy analysis of business processes

Many companies regulate their business processes. The purpose of such regulation is to bring everything to order, arrange effective communication between different employees and ensure control. Decision-makers expect all the tasks to be completed well and on time. However, are all such tasks really necessary?

There is a difference between doing things right and doing the right things. You can combine the two by optimizing your company’s business processes.
We propose a simple approach for business process analysis that will help you get rid of excessive activities, and understand what can be improved.

how to manage business correctly

Make an analysis of your process’s map. It doesn’t matter whether it is created in ELMA Designer, in the cloud BPMN.Studio, with other modeling tools or simply drawn on a piece of paper. You can use text instructions, but a map is more convenient and informative.
Without any calculations, you can analyze the process model and find ways for optimization.

13 November 2017 Alexander Khodyrev

Creating a KPI management system (part 2)

In our first article of this cycle, we have described how you can use KPIs to manage the SLA in a service center. In this article, we attempt to describe the best way to select and configure the KPIs for such a company.

13 November 2017 Alexander Khodyrev

Performance matrices (part 3)

In the previous articles, we discussed the use of KPIs in managing SLA of a service center. Now let’s take a look at performance evaluation and motivation for the service center employees.

Why do you need to measure employee performance?

The KPI system that we built in the previous article is a great tool for managing the operations of a company. It gives an overview of the current situation so you can compare it to the previous periods and in a way predict the future periods.
However, with a KPI system only, you cannot make precise development plans; you can only assume and rely on circumstances. For better control, you need an additional tool to manage the performance of your employees. If you can evaluate the performance, you can motivate your staff to achieve the plan values of your KPIs, and optimize payroll by paying bonuses strictly according to performance.

13 November 2017 Alexander Khodyrev

Managing SLA parameters with KPIs (part 1)

In this article, we will describe how to manage SLA parameters using KPIs. Let’s take a small service center as an example.

Managing a service center is a complex task that requires constant control and optimization of all the processes. On one side, you have manufacturers who want you to complete warranty works in time, plus audits and certifications require a lot of your time. On the other side, you have customers who are today more demanding of speed and quality of services. Moreover, there are competitors to think about.


25 October 2017 Ekaterina Mokrushina

Continuous improvement. Where can it go wrong?

Continuous improvement is a process where businesses improve their overall function, products, and services. The improvement is ongoing and does not stop when a CI project is completed. It implies a specific approach and activities that involve the whole company and its processes.

Another term that is widely used is Kaizen, which is Japanese for “change for the better”. It was introduced by Masaaki Imai in 1986 in his book Kaizen: The Key to Japan’s Competitive Success.

continuous improvement at a company with BPM

31 August 2017 Ekaterina Mokrushina

Digital Transformation: Digitization of Business Processes

Digitization has become an integral part of today’s society. People love all things digital, and as customers hope for the same approach from businesses. They want to interact with banks, insurance companies, mobile providers and town administrations through PCs and mobile devices, expecting a seamless user experience.
There is no turning back, the digital transformation of your business is necessary to keep up with the modern world.

What do I mean by digital transformation of your business? next