HR departments deal with recruitment, hiring, onboarding, offboarding, leave requests, holiday requests, timesheets, benefits, performance reviews, and even taxes. Every single day. Imagine the amount of data involved in all these processes.
The Markswebb agency has published the results of the Business Banking Fees Monitoring 2018. It analyzes fees that small businesses in Moscow and Saint Petersburg pay for online banking services. The leader amongst the banks who offer the best conditions for entrepreneurs is VestaBank, a long-term customer of ELMA.
On February 18, Head of ELMA Alexey Trefilov spoke at the CNews conference “BPM 2018: how we can help business transform” that took place in Moscow. After the speech, the organizers asked Alexey some more questions.
— Russian customers are showing a growing interest in BPM. In your opinion, why is this happening?
— Business is becoming more mature. Earlier, the companies wanted electronic document management and automation at best. Today they are concerned about business processes and digital transformation. This is a complete rethink of development.
To stay competitive, banks today have to improve their customer service constantly. Often old working methods and IT solutions do not allow implementing new technologies. Dmitry Oparin, Director of Operations at ELMA, told us how to optimize operations of a company with no damage to the infrastructure ilustrated by the Kapital Bank project.
What services are the customers looking for? What are the most demanded professions? How is import substitution affecting the market? Heads of Russian IT companies gave answers to these and other questions in an interview to IT-Manager magazine. Here is the complete answer given by Alexey Trefilov, COO of ELMA.
— IT companies are focused on digital transformation. What impact does this have on IT services?
— It is important not to confuse digital transformation and automation. A vast number of IT companies is providing automation software – ERP, EDMS – that speeds up the business processes while the processes themselves remain the same.
Despite the need for document management automation, businesses today are less interested in traditional EDM systems. In an interview to ECM-portal, Mikhail Saratov, an ELMA expert, explained why.
— In 2017, what were the most frequent document management problems that you solved for your customers?
— Above all, document routing. Contracts, memos, policies and communications are part of any business and will remain so for a long time. Customers want automation, both those who are already using classical ECM systems and want to expand them, and those who are still lacking IT infrastructure.
Revealing problems in a business process is a frequent subject of discussion when it comes to business management. Although in practice there can be a lot more, here are 5 typical signs of a problematic business process. Use them to check and optimize the operations of your company.
1. Unnatural fragmenting of the process
Some parts of the process are aligned and automated, whereas others are still executed manually. As a result, the work is first done in an IT system, then manually, then in the same or another IT system. We call this automation with gaps.
Everyday company leaders look for ways to do work better and faster, and while there seems to be no magical solution, there is a lot of talk about IoT, ML, RPA and all things related to AI.
AI seems to be the most popular word nowadays, and businesses worldwide want to be part of the trend.
The technology that seems most convenient in applying AI-driven software to a company’s processes is RPA. We are very enthusiastic about it, and as a BPM evangelist, I must say that RPA and BPM actually can work magic together.
There is a lot of confusion about these two approaches, and in order to benefit from them, it is important to understand the difference.
According to the Experian and Forrester report, 49% of decision-makers in Europe, Africa and Middle East think that business development is being held back by disparate legacy technology systems. The BIT online magazine asked Alexey Trefilov, the head of ELMA, for his opinion.
— Do you think that disparate legacy IT systems are the main threat to business development?
— Indeed, when companies start thinking about development, they come to realize that their current IT systems no longer provide growth. However, I think that the lack of knowledge and experience in business digitalization is even a bigger threat.
In an interview with CRM Practice, ELMA expert Mihail Saratov summarized the situation on the CRM market over the last year. Here is the complete interview.
— In your opinion, what was 2017 like for your company and the industry in general?
— It was a good year for developers of automation software. The region has shown certain growth and the businesses turned to IT and software in particular.
For ELMA it was a great year because the companies previously interested in CRM have matured and are now interested not only in registration of customers and data collection but also pay attention to their customer management processes.
Shifting from simply capturing a customer to including the customer into a unified business process has become a driver for BPM solutions.